About products:

1. Are the products real and original?

Yes, all the products displayed are 100% real and original.

2. How's the quality of the products?

We are strive to make high-quality products. We will check the products carefully before we ship it to you.

About Shipment:

1. When will the seller ship my order?

Generally most of our products are in the stock, and your order will be shipped out within 1-3 business days after your payment is verified by Aliexpress. If there are some hot selling products are temporarily out of stock, we'll contact you asap to discuss an processing time extension or change to other items or other solutions.

About After-sales :

1. If you got a defective goods, please send us a message first about the problems with videos or photos, and we will try our best to solve the problems for you.

2. If you want to return the product, please contact us within 3 days after you receive the order. All returned goods must be returned with its original packaging and accessories. Customer is responsible for shipping charges on returned goods.

3. We will refund the money to you when we received the returned goods.

4. Sometimes the shipping company lost the parcels, if you have not receive you order in the delivery time, please contact us and we will refund you the payment or arrange to resend you the order again in this kind of case.

About feedback:

We are trying out best to satisfy our customers. We sincerely hope that you can leave us a positive feedback. For any reason you are not satisfied with your order, please contact us through (My Messages) or (Ask Seller Questions), Trade manager before leaving neutral or negative feedback. We will do our best to resolve any problems and satisfy your needs.

Service Time:

Beijing Time: 8:00-22:00

New York Time: 19:00-9:00

London Time: 2:00-16:00

Due to the time difference, we will not be online all the time. Please understand us and thank you again for your support！

Thank you very much!

Thanks for your support to Lenovo Thinkplus Store.